Privacy Policy

Visiting websites.
Ensuring basic functions of our website, analytics, improving our services.

You can set your preferences in the cookie bar.
The legal basis for processing personal data is consent (analytics, marketing cookies) or our legitimate interest (necessary cookies).

Information about when and how you visit and browse our websites may include:

IP address, date and time of access to our website, information about your internet browser, operating system or language settings, history of your behavior on the website.
If you visit our website via a mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

The duration of processing varies depending on the type of cookie. Some process data only for the duration of the session (visit), some for a longer period. For more information, see the Cookie Policy.

Communication with customer support, requests and complaints.
By sending an inquiry, you express your consent to the processing of personal data for the purpose of handling the inquiry.

Name, surname, phone number, email.

In order to process your inquiry, we process personal data that is necessary to process it. Communication takes place by phone, e-mail, or directly on our website.

Closed queries are deleted regularly, but no later than 3.5 years after the query was submitted.

Sending Commercial Communications (direct marketing).
You have agreed to receive newsletters. If you do not want to receive the newsletter, you can unsubscribe in the footer of the email.

Name, surname, phone number and email.

We send a newsletter in which we inform you about our goods, services and news.

The data is processed for 5 years from the last active viewing of the newsletter, unless you unsubscribe earlier.

Visiting websites.
Ensuring basic functions of our website, analytics, improving our services. We also process personal data so that we can show you relevant content or our advertising on other websites. You can set preferences in the cookie bar. The legal basis for processing Personal Data is consent (analytics, marketing cookies) or our legitimate interest (essential cookies).

Information about when and how you visit and browse our website may include: IP address, date and time of access to our website, information about your internet browser, operating system or language settings, history of your behavior on the website. If you visit our website via a mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

The duration of processing varies depending on the type of cookie. Some process data only for the duration of the session (visit), some for a longer period. For more information, see the Cookie Declaration.

Order Processing.
In order to purchase goods from our e-shop, you must go through the Order process. By completing the Order, the Contract is concluded between us. This is the performance of the Contract.

During the Order, you enter your name, surname, e-mail, telephone number, contact and delivery address, billing information, and possibly notes.

You will provide us with this information when filling it out either as part of registering for a user account or during the Order.

The data is processed for the duration of the Contract, or until its transfer and subsequently for a period of 4 years from the end of the Contract.

Complaints. In order to handle a complaint, we will process some personal data in order to comply with a legal obligation and also to fulfill the concluded Contract.

Name, surname, e-mail, telephone number, details of the concluded Contract, delivery and necessary payment details.

You provide us with this Personal Data for the purpose of purchasing goods on our e-shop; we process the Order and then fulfill obligations set out by law or the Contract.

We process your Personal Data for the duration of the customer's contractual relationship with us and subsequently for a period of 4 years after its termination.

User account.
If you create a user account, we will process your Personal Data to the extent necessary. We process Personal Data on the basis of a concluded Contract.

The data filled in during registration, in particular your e-mail and other contact details (see above).

The scope of processing of Personal Data may vary depending on which Personal Data you fill in in your User Account.

You provide us with this information when creating a user account.

We process your Personal Data for this purpose for the duration of the user account and subsequently for a period of 4 years after its termination.

Communication with customer support, requests and complaints.
By sending an inquiry, you express your consent to the processing of Personal Data for the purpose of handling the inquiry.

Phone number, name, surname, possibly e-mail, details of the order placed.

Communication with customer support takes place by phone, email, or directly on our website. Calls are recorded.

Closed inquiries and complaints are deleted regularly, but no later than 3.5 years after the inquiry or complaint has been resolved.

Communication in voice self-service.
By using voice self-service, we process your Personal Data for the purpose of handling your request. You consent to the processing of Personal Data for the purpose of handling your request.

Phone number, name, surname, or e-mail, details of the order placed. The scope of processing of Personal Data may vary depending on which Personal Data will be communicated during the voice self-service call.

Communication in voice self-service takes place over the phone. Calls are recorded and you will be notified in advance.

The recording of voice self-service calls is stored for 3 months from the time the query is made, then it is deleted.

Marketing, especially sending commercial communications.
We may send newsletters to our customers based on your consent.

Name, surname, phone number and email.

We send a newsletter in which we inform you about our goods, services and news.

The data is processed for 5 years from the last active viewing of the newsletter, unless you unsubscribe earlier. If you do not want to receive the newsletter, you can unsubscribe in the email footer.

Satisfaction evaluation. We have a legitimate interest in finding out whether you were satisfied with our services and also with the goods ordered from our e-shop.

Name, surname, email address of the customer and information about the ordered goods.

Unless you object in advance (e.g. as part of an Order), we will provide some Customer Personal Data to a third party for the purpose of evaluating customer satisfaction.

We process data for the duration of the customer's contractual relationship with us and subsequently for a period of 4 years after its termination.

Review.
If you decide to write a public review of our products, you express consent to its publication, including your first and last name or nickname, the text of the review, the number of stars and an optionally inserted image or photo, and to the processing of other necessary personal data.

First and last name or nickname, email, possibly inserted photo or video and other personal data communicated within the text of the review.

You voluntarily provide us with your personal information for the purpose of writing a review and publishing it.

Reviews are entered until you withdraw your consent; we process any personal data for a maximum of 5 years.

Bookkeeping.
Based on the concluded Contract, you will pay us the purchase price of the goods and transport. We will issue you accounting and tax documents, which we will then archive and further work with for the purposes of proper bookkeeping and fulfillment of legal obligations.

Invoice data: name, surname, e-mail address, billing address, or other identification of the User and details of the performance according to the Order.

Tax document data: name, surname, e-mail address, billing address, or other identification of the User and details of the ordered goods.

After you fill out your payment information in your profile, we will store this information to create an invoice. We are fulfilling a legal obligation.

We are required by law to archive accounting documents and accounting records (invoices) for a period of 5 years starting from the end of the accounting period to which they relate. We are also required to retain the invoice for a period of 3 years from the end of the tax period in which the tax liability related to the invoice arose. We are also required to archive tax documents for a period of 10 years from the end of the tax period in which the performance took place.

Compliance with legal obligations.
In certain cases, we must process your personal data in order to comply with obligations set out by law.

In particular, this may include the name, surname, email address, billing information, or other identification of the User.

In this case, we process your Personal Data to comply with applicable legal regulations (fulfillment of a legal obligation).

We process your Personal Data for the period specified by applicable legal regulations.

We hold competitions. So that we can evaluate the competition, announce and publish the winners on our Websites and social networks. You consent to participate in the competition.

Name, surname, address, telephone number, e-mail address or other information that may be specified in the terms of the competition.

You voluntarily provide us with Personal Data when participating in a competition on social networks or on our Websites.

The data is processed for 5 years from the last end of the competition, unless you withdraw your consent earlier – or another period if stated differently in the competition terms.