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Round stamp
Frequently asked Questions
How do I communicate with a graphic designer?
After placing your order, your graphic designer will download your order. It will then process the proposal and send it to you for approval via e-mail. You will also receive a notification via SMS.
If a graphic designer needs to consult with you, they will contact you by email or phone.
The graphic designer will always send you each adjustment for approval, so you have everything under control 100%
What if I'm not happy with the graphic design?
After placing the order, your graphic designer will start handling it. The designer will process your requests and send you a design for approval. In case of dissatisfaction, just write your comments to the graphic designer. The graphic designer will work on the design until you are 100 % satisfied. In the extreme case, we will exchange the designer or cancel the order free of charge.
Will I have to pay anything for the designs?
Our basic graphic services (inspection, simple design, preparation for printing, etc…) are free of charge within the order. If you want more complex adjustments or a demanding graphic design, we will notify you in advance that the service will be charged and we will agree the price with you. It can't happen so that in the end you will be surprised by receiving a bill for services you did not know about.
I have my own design but I don't know if it is properly prepared for printing.
It doesn't matter, we will check your proposal before printing and correct any deficiencies free of charge. We will then contact you to approve the corrections. (When ordering, choose the method "I have my own design" and, if necessary, write to us in the comment, that you are not so sure about the design.)
I have an old design and I need to change the data
We will change the data in your design free of charge. We will then send the updated design for approval so that you can review the changes and confirm the design for printing.
I have a photo / scan of the design and I want to process it for printing
We will recreate the design for you free of charge. Afterwards, we will contact you to for you to approve or comment on the proposal.