In this article, we will guide you on how to file a claim so that we can resolve it to your full satisfaction as quickly as possible.

1. As soon as you notice a defect on the delivered goods, take a photo of it, for example with your phone. Basic photos are sufficient for us to assess the issue.
2. Log in to your account at expresta.eu and go to the My Complaints section.
3. Select the order the claim relates to, briefly describe the defect, and upload the photos.

4. Immediately after submitting your claim, our representative will receive a notification. We process claims every working day between 9:00 and 16:00. If you are pressed for time, please do not hesitate to call our info-line at +421 221 023 233 after submitting your claim. We will always do our best to resolve your claim as soon as possible.
5. After submitting your claim, please wait for our response and do not send the goods back to us. In most cases, we can resolve claims without the need to ship the goods back to our address.

Frequently Asked Questions

How quickly will you process my claim?
We will provide an update on your claim within 1 to 3 working days, depending on the complexity of the issue. Subsequently (in case of a reprint), the replacement order will be processed immediately. In some cases, we may need your cooperation (e.g., approval of the corrected design, etc.).

Do I need to send the goods back?
Under no circumstances should you send the goods back unless we explicitly ask you to do so

The complete complaints procedure and terms and conditions can be found here.