In case of dissatisfaction with the print quality, graphic design, or anything else, you as a customer have the option to use our "Satisfaction Guarantee". This means that regardless of the circumstances of your dissatisfaction, according to your decision, we will either:

A) produce a new order according to your feedback (deducting the amount already paid, including the shipping cost), or

B) refund your money (including the shipping cost).

The guarantee applies under the following conditions:

• The total price of the products to which the guarantee is applied is up to €250 including VAT per customer.
  *For orders valued over €250 including VAT, we will provide you with a free test print for one product.
• The order must be fully paid at the moment the satisfaction guarantee is claimed.
• The satisfaction guarantee is valid for 15 days from the date the order is dispatched or from the date it is ready for personal pickup.
• Based on our decision, we will either collect the original goods from the customer or leave them with the customer. To claim the satisfaction guarantee, the goods must be complete, in the full quantity of pieces, and unused.
• The guarantee cannot be applied to an order that was already created under the satisfaction guarantee (i.e., daisy-chaining the satisfaction guarantee is not possible).
• The adjusted order produced under the satisfaction guarantee will be sent to the customer via the standard shipping method for the given country (economy shipping option).

In the event of objective mistakes on our part, a standard accelerated complaint process will, of course, take place without any limitations regarding the order price.